Get in Touch, Let's Talk Bikes!

Hey there, bike enthusiast! Got a question, a comment, or just want to chat about the joy of cycling? You're in the right place. We're all ears and ready to help.

Got a question about our refurbished bikes? Or maybe you want to know more about our grading system? Whatever it is, we're here to help. Fill out the form below and we'll get back to you faster than you can say "refurbished bicycle"!

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Your Burning Questions, Our Groovy Answers

Money Back, No Sweat: Your Guide to Getting a Refund!

Changed your mind about your Nearly New Bike? No worries, we're not about to put the brakes on your happiness! If you're not 100% thrilled with your purchase, you can request a refund within 30 days. Just fill out the form in the 'Returns' section of our website, pack up your bike, and send it back our way. We'll process your refund faster than a cyclist on a downhill sprint. Remember, at Nearly New Bikes, your satisfaction is our finish line!

Change of Heart? Here's How to Cancel Your Order!

Whoa, hit the brakes! Decided you need a different bike or just want to pause your order? No problemo! At Nearly New Bikes, we understand that sometimes you need to switch gears. To cancel an order, just head over to the 'My Orders' section of our website, find the order you want to cancel, and hit the 'Cancel Order' button. Do it quicker than a bike messenger in rush hour, though - once your order has been dispatched, we can't pull it back. But don't worry, you can always return it within 30 days if you change your mind!

What's the difference between refurbished and second hand?

From the outside, a refurbished bike looks and functions just as well as a new one. But it's what's on the inside that truly matters. Refurbished devices have much less environmental impact compared to new ones.

How can I be sure that my bike won't break down in a month?

From our meticulous refurbishing process to the "mystery orders" conducted by our skilled technical staff, we go the extra mile to ensure that the technology we provide exceeds your expectations. Moreover, each bike is backed by a 12-month warranty, and we offer a 30-day return policy for your peace of mind.